From Thursday, July 11th to Saturday, July 13th many expectant passengers arrived at the National Azikwe International Airport, Abuja only to realize that they were unable to board their flight from Abuja to Post-Harcourt.
This event caused many to be surprised and very upset with Dana Air. One passenger in particular, A Mr. Waribo Kuku had been stranded at the airport since Wednesday (July 10). Mr. Kuku stated he arrived on Wednesday only to find there was no flight available. He has also requested compensation from Dana Airlines on behalf of himself and the others effected by these delays and inconveniences. Along with addressing Dana Air, he has appealed to the Federal Airport Authority of Nigeria (FAAN), Consumers Protection Council, and SERVICOM to address the grievances and compensate the customers to hopefully act as a future deterrent.
Another passenger Jerry Wanodi explained how he was left stranded at the airport on Thursday, July 11 from 2 pm until around 6:30 pm. He was waiting for an aircraft to take him from Abuja to Port-Harcourt but couldn’t board due to rescheduling and cancellation of the flight. A passenger who wished to remain anonymous threatened to sue the airline while expressing her disappointment with Dana Air. Additionally, another passenger, Berepelebo George, told NAN how he lost the opportunity to be gainfully employed because of flight cancellation.
Dana Airlines has since apologized to it’s customers for the inconvenience incurred by this incident. In a statement issued by it’s Media and Communications manager, Mr. Kingsley Ezenwa, he explained, “On July 11, one of our Lagos Abuja flight developed a nose wheel issue upon landing in Abuja. After a thorough assessment by our team of engineers, we decided to ground the aircraft in line with our strict stance on safety.”